Towshop Your discount trailer parts and towing accessories store

Shipping Policy

Please note that our shopping cart combines shipping on most items. That means you save (substantially) on freight costs by purchasing multiple items on one order.

Our standard shipping is to the lower 48 states only. Only items shipping to the lower 48 states can qualify for special promotions (such as FREE SHIPPING). We ship most orders by UPS Ground Service. Most orders going to Alaska or Hawaii will require additional freight charges. We will contact you by phone or email with actual shipping charges prior to shipping any order outside the lower 48 states. Due to size or weight restrictions we cannot ship some items outside the lower 48 states. We will notify you by email if we are unable to process your order. At our discretion some items might ship by USPS (US Mail). Any shipping address other than the credit card billing address must be verifiable by us. We reserve the right to ship orders to the credit card "Billing Address" only.

Due to fraud, customs issues and shipping complications we no longer offer international shipping. At our discretion, we will ship orders received from international customers to a US address (Customs Broker, Postal Annex, Parcel Center, US resident, etc). These orders will be subject to a 10% (minimum $15) handling fee.

Please note that our freight table stops at 149.99 pounds. This is because 150 pounds is the maximum for UPS Ground Service for any one package. If the total weight of your order exceeds this our software will enter $0.00 for the freight charge. This does NOT mean the order qualifies for FREE SHIPPING. We will contact you with the actual shipping charges prior to processing the order.

Any special Free Shipping promotions will apply only to normally stocked items. Any item that needs to be Special Ordered by us from a distributor or the factory will not qualify for "Free Shipping".

Please inspect your packages upon arrival. Report any damage or shipping related breakage immediately to the delivery driver or Post Office. The carrier delivering your packages is responsible for handling any damage claims.

We reserve the right to refuse any order at our discretion.

Shipping Errors

Errors with shipments will be handled promptly. Towshop will replace incorrectly shipped products or refund the purchase price of the product as appropriate. Towshop will not be responsible or liable for labor or incidental costs of any kind. In no event shall Towshop's liability exceed the cost of the goods.

Warranty Claims

All products in our catalogs and on our website carry the original manufacturer's warranty against defects in material and workmanship, unless stated otherwise in product descriptions. Warranty issues will be handled by the product manufacturer, not Towshop. The warranty period begins at the date of purchase, not the date of installation. Should a problem occur within the manufacturer's warranty period please contact the manufacturer immediately.

Return Policy

Please be certain any item you are returning was purchased from Towshop. We do not accept items purchased elsewhere. Before returning any purchase please contact Customer Service at mail@towshop.com for return authorization. Include any order and or invoice number and date of purchase in your email. All items received without authorization will be refused. Requests for returns must be made within 7 days of receiving your order. All returns must be received at Towshop no more than 10 days from date of return authorization for a full purchase price refund, excluding any and all shipping charges. Any returns received more than 10 days after approval date are subject to a 20% restocking fee. Absolutely no returns will be allowed more than 30 days after delivery date. NO EXCEPTIONS. Returns must be packed in the original undamaged, unmarked retail packaging, not installed, in new undamaged condition and must include all accessories, hardware, manuals, documentation and registration that may have shipped with the product in order to be eligible for full refund. If merchandise was used, installed or damaged in any way, no refund will be given. Merchandise returned with damaged retail packaging will be subject to a 20% restocking fee. Include the original order number on Return Form. Freight must be prepaid. Towshop is not responsible for any lost or damaged returns. Please be sure to arrange for appropriate insurance and electronic confirmation of delivery when possible and appropriate. Actual outbound shipping charges will be deducted from refund totals for any item that included "Free Shipping". Refunds will be given for product only, not for labor and or installation charges, shipping, or any other charges. All special order items are NON RETURNABLE.